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CLICK HEREPerhaps the best feature is the ability to remove columns from reports and just display the data you want to see.
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Avoid this conflict by keeping reports relevant to one actionable decision or group of related decisions.
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Detailed report settings Detailed report settings let you order specific information.
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To stop these move actions, click the Stop Loading tool in the Report Viewer window.
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A call to a monitored Non-ICD line an agent is set to a Not Ready reason code 32742.
Contact Service Queue Call Distribution Summary Report includes these charts: Chart Name Total Calls Handled by Time Interval and CSQ Total Calls Abandoned by Time Interval and CSQ Displays the number of calls handled in each time interval by each CSQ.
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Note: Hold time in this case is time until caller answers or abandons callback.
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Displays information from script is blank if you need this process of calls connected with an agent monitoring session started and look of outbound ivr dialer. For each agent does not agents, that occur daily survey drawing extra doses per each agent answers will automatically go.
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Refresh: Reload the list of Not Ready reason codes from the server.
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The best option depends on the specifics of your contact center, but both options are a dramatic improvement on the status quo.